The terms and conditions apply to all members of the party on whose behalf the booking is made. Payment of the deposit signifies acceptance of St Helena’s Caravan Park’s Ltd and Clarion Lodge's terms and conditions.

Your booking terms

 

1. Who your agreement is with
When you book your holiday your agreement will be with either St Helena’s
Caravan Park or Clarion Lodge. References to ‘St Helena’s’, 'Clarion Lodge', ‘we’,
‘us’ and ‘our’ Caravan Park, relate to the park booked and no liability will be
accepted by the other park.

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2. The agreement
There will be a contract between you and the park booked (St Helena’s Caravan
Park or Clarion Lodge) when your booking is confirmed the person making the booking

accepts the contract on behalf of all members of your party and is responsible for making

sure they accept the contract. We can’t accept bookings from anyone under the age of 18.
We reserve the right to refuse any booking, (including those booked on-line and paid for in advance)

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3. Paying for your holiday
When you book your holiday / seasonal pitch you will need to pay a deposit. The
balance of your payment must be paid 2 weeks before the start of your holiday or
for seasonal pitches one month prior to the start of the season.
Details of the balance payable and the date by which it needs to be paid will be in
the booking confirmation that we will send you once you have made your booking.
If the balance is not paid by this date, then we are entitled to cancel the holiday
and retain the deposit. If you book your holiday less than 2 weeks before the start
date you must pay the full amount of the holiday at the time of booking.
Deposit due:
Holidays – 25% (minimum £20.00)

Seasonal - £50.00

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4. Alterations to your booking
Once there is a contract you can’t transfer your booking to anyone else (including
the members of your party) or change dates without our agreement. If you want to
make small changes e.g date of arrival or length of stay we will try to help and
additional charges may apply. Changing the date of your holiday will not
necessarily lead to a refund.

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5. Cancelling your booking
If you cancel your booking you will always be responsible for the full cost of

your holiday and no refund will be given, see seasonal pitch contracts for

the seasonal cancellation policy

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6. Large tents, caravans and motorhomes
If you have a large unit, you must tell us at the time of booking. If you fail
to do so, we cannot guarantee that your allocated pitch will be of adequate size.

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7. Special offers
To claim any special offers, discounts, etc, please tell us when you book. We can’t honour

these if you don’t claim them when you first book. All discounts and special offers

are subject to availability.

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8. Prices
All prices include VAT at the rate current at 1st March 2022. If the rate increases
after that date, prices may change to reflect the increase. All prices on this website
are our current prices. The holiday price confirmed at the time of booking will be
the final price you pay and will not change after you have made your booking,
unless you make a change to your booking.

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9. Numbers in your party
The total number in your party must not exceed 5 adults per pitch

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10. Single Sex parties
If you want to book a single sex party there may be restrictions on bookings from
all male or all female parties and additional restrictions on the number of people
who can occupy the pitch. Please check before you book.

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11. Holiday use
All bookings made at St Helena’s Caravan Park are for holiday use only. We don't
accept bookings if you want to stay for work or use the park as a base to travel to
work or for residential use.

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12. Arrival and departure times
Your pitch will be available from 2pm on your arrival day. If you don’t tell us and
your pitch is not occupied by 6pm on the day of your arrival we will treat your
booking as cancelled and re-let the pitch. You should leave your pitch by 11.00am
on your departure date.

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13. Supervision of Children
Any children visiting the site must be properly supervised by parents or guardians
throughout the visit. Children remain the responsibility of their parents or guardians
at all times.

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14. Guests with disabilities and medical problems
Guests with disabilities are welcome. We offer facilities suitable for holidaymakers
with wheelchairs or mobility difficulties. However certain locations may not be
suitable. If you or someone in your party has any medical problems or disabilities,
tell us about this before you make a booking so we can try to ensure the pitch and
park are suitable for you. If you don’t tell us we can’t be responsible if the pitch or
position on the park is not suitable. If you do have special requirements, please let

us know and back up the conversation in writing or via email. We will try to
accommodate these but can’t guarantee this.

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15. Pets
We welcome dogs and have appropriate facilities, including woodland where dogs
are allowed off the lead. Unfortunately, we do not accept any dogs named under
the Dangerous Dogs Act 1991 as amended from time to time, even where these
types of dog are muzzled as required by government legislation. Dogs must be
kept on a lead at all times other than in the dog exercising area. You must use the
bins provided to clear up after your dog. The lead name of the party is responsible
for the dog whilst on park. Any dogs causing a nuisance maybe asked to leave the
park and/or your right to occupy your pitch. Refunds in these circumstances will
not be given.

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16. Use of your holiday pitch
At the end of your holiday please leave everything in a clean and tidy condition.
You are responsible for any damage to your pitch during your stay.

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17. Your personal possessions
You are responsible for your personal possessions on the park and we aren't
responsible for any loss or damage to these. If you leave any personal
possessions behind at the end of your holiday we will try to return them but we are
not responsible for anything that is left.

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18. Park facilities,
As a touring park our facilities are limited to the great outdoors, toilet / shower
block, we make no charge for these.
At busy times access to our facilities may be restricted. We reserve the right to
close or withdraw any facility (e.g. for health and safety reasons, illness,
maintenance, adverse weather conditions, seasonality or reasons beyond our
control) without prior notice and we are not liable to you if we have to do so.

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19. Your car and other vehicles
You should comply with 5 mph speed limits and parking and other traffic
regulations on park. your booking includes one vehicle. Vehicles are brought into
the holiday park at your risk and we are not responsible for loss or damage to
these except where it is caused by our negligence or default or that of anyone we
are responsible for. Quad bikes, hover boards or similar vehicles and commercial
vehicles aren’t allowed on park. Additional cars are not permitted at Clarion Lodge,
additional cars can be booked at St Helena's

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20. Touring pitch size
Pitches are approximately 9m by 10m unless stated at booking. All your belongings,

including any extra cars or tents must fit on that pitch. Maximum occupancy of the

pitch is 5 Adults.

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21. Behaviour on park
St Helena's is adults only whereas families are welcome at
Clarion Lodge, please ensure your behaviour is appropriate and is not noisy,
offensive or likely to cause any harm or upset to other guests, staff or property at
the holiday parks. If we feel your behaviour is illegal, offensive, disruptive or
inappropriate we will ask you to leave the holiday park. All party members must
adhere to the park rules as displayed around the park and on our website.

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22. If you have a problem
We do all we can to make sure you enjoy your holiday but sometimes things may
go wrong. If this happens please tell us straight away and we will try and put things
right. Unfortunately we cannot entertain complaints made after guests have left the
park.

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23. Cancellation by us
Very occasionally, in exceptional circumstances, we may have to cancel your
booking. If we do so we will tell you as soon as possible and you can choose either
to have a full refund, or accept any alternative arrangements offered to you, or

book another holiday with us at the brochure price. If we have to cancel because
of circumstances beyond our control (e.g. fire, theft or flood) we will pay a full
refund. If we cancel we will have no further liability to you for this.

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24. Brochure and Website accuracy
We have taken all care to make sure the details on this website and in our
brochure and other literature are correct at time of going to print. However, we
cannot accept responsibility for any errors or the results of these. Please note that
photographs of the site are examples only and pitches may vary. We are not
responsible to you for unforeseen events or matters over which we have no
control.

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25. Our liability to you
We accept liability for any loss or damage you may suffer as a result of our
negligence or wilful default, but otherwise are not liable to you for any loss or
damage you suffer. Our liability to you is limited to the cost of your holiday, except
in the case of death or personal injury. We are not obliged to offer a refund if you
leave your holiday early. We do list some local attractions which are not on the
park but we do not operate these and do not act as an agent for these, and so we
are not liable for any damage or loss you may suffer when buying tickets or visiting
the attraction. Your statutory rights are not affected by anything in these terms and
conditions.

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26. Use of your holiday pitch
At the end of your holiday please leave everything in a clean and tidy condition.
You are responsible for any damage to your pitch during your stay.

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27. Termination of agreement
We reserve the right to terminate this agreement if you breech our terms and conditions or break
the park rules, we will always provide a verbal warning before terminating the agreement.

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28. End of your holiday
Once our agreement has ended you will remove all possessions from the park by 11.00am and
vacate your pitch.
If at the end of the holiday period your pitch is not vacated you authorise us to remove your
possessions / caravan / tent or motorhome and place it in storage.
We may charge you reasonable storage fees from the date your holiday ended until the date the
possessions / Caravan / Motorhome or tent is removed from the Park.
If your Caravan / Motorhome or tent is not removed you authorise us, on not less than 28 days
written notice to you, sell the Caravan / Motorhome or tent at the best price reasonably achievable
in the circumstances. This may be via Ebay with no reserve to ensure a market price is achieved.
Where we sell the Caravan / Motorhome / tent, we will account to you for the sale proceeds we
receive less (a) our reasonable costs of storage, (b) our reasonable costs of disconnection, removal
and disposal or sale and (c) any other undisputed sum due from you to us.
If the Independent Surveyor confirms to us that the Caravan/ motorhome is not capable of selling
for a sum sufficient to cover the costs of removal and sale, then you authorise us to dispose of the
Caravan as we see fit and you will repay to us the costs we incur (acting reasonably) in the removal
and disposal of the Caravan.

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